1. Introduction
Welcome to HelloBluey (“we”, “our”, or “us”). Our Refunds and Returns Policy applies to all purchases of physical products made through our website hellobluey.com. By making a purchase, you agree to the terms outlined in this policy.
2. Eligibility for Returns
We accept returns of unused and undamaged products within 30 days from the date of purchase. To be eligible for a return, the item must be in its original packaging and accompanied by proof of purchase, such as a receipt or order confirmation email.
3. Initiating a Return
To initiate a return, please contact our customer support team at [email protected] within the 30-day return period. Our customer support team will guide you through the return process and provide you with a return authorization (RA) number, which must be included with your returned item.
4. Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and insuring the package, as we cannot be held responsible for lost or damaged returns.
5. Condition of Returned Items
Returned items must be in their original condition and packaging, with all tags and labels intact. We reserve the right to reject returns that do not meet these conditions or that are outside the 30-day return period.
6. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days] days.
7. Non-Refundable Items
Certain items are not eligible for return or refund, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
8. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Email: [email protected] Address: 21/5 Spyglass Grove, Connolly, Australia
9. Changes to Policy
HelloBluey reserves the right to modify or update this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Effective Date: June 19, 2024